Last Updated: October 31, 2025

Welcome to Handmaiden by GwenJ. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from this Site, you agree to comply with and be bound by these Terms.

Please review them carefully. If you do not agree, please do not use this Site.

1. Use of Website

You must be at least 18 years old to make a purchase.

You agree to use the Site only for lawful, personal, and non-commercial purposes.

2. Intellectual Property

All content on this Site — including images, designs, product descriptions, logos, and branding — is the exclusive property of Handmaiden by Gwen J / GwenJ Bags and is protected by copyright and trademark laws.

You may not:

• Copy designs or images
• Reproduce content
• Modify or resell our work
• Use branding without written permission

3. Product Descriptions

We strive to describe products accurately. Because many items are handcrafted:

• Colors may vary slightly from photos
• Materials and embellishments may vary
• Each piece may contain slight differences

These variations are not considered defects.

4. Pricing & Availability

All prices are listed in U.S. Dollars (USD).

We reserve the right to:

• Change prices without notice
• Limit quantities
• Discontinue styles at any time

If a product becomes unavailable after purchase, we will contact you.

5. Custom Orders

Custom orders are created based on your selected colors, styles, and design instructions.

Before production, we will confirm estimated processing time.

Once approved, custom orders cannot be canceled, refunded, or returned.

6. Shipping

Shipping timelines are outlined in our Shipping Policy.

Delivery timeframes are estimates based on the carrier and region.

We are not responsible for:

• Carrier delays
• Incorrect addresses
• Lost or stolen packages after delivery scan

7. Returns & Refunds

All sales are final.

We do not accept returns, exchanges, or refunds on:

• Handbags
• Sandals
• Accessories
• Custom pieces
• Ready-made items
• Sale promotions

Full details are in our Refund/Return Policy.

8. Order Processing

Order processing begins after payment is received.

We reserve the right to refuse service or cancel orders suspected of:

• Fraudulent activity
• Chargeback abuse
• Inventory misuse

9. Payment

We accept secure payment through approved third-party processors.

We do not store full credit or debit card information.

10. User Accounts

If you create an account:

• You are responsible for safeguarding your login credentials
• You agree to provide accurate information

We reserve the right to suspend or terminate accounts for misuse.

11. Promotions & Discounts

Sales, coupons, and promotional offers:

• Cannot be combined unless stated
• Cannot be applied to previous purchases
• Are subject to expiration deadlines

12. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for:

• Their content
• Their security
• Their privacy practices

You access third-party sites at your own risk.

13. Limitation of Liability

To the fullest extent allowed by law:

Handmaiden by Gwen J / GwenJ Bags is not liable for:

• Damages resulting from product misuse
• Lost packages after delivery scan
• Allergic reactions to materials
• Website downtime
• Indirect or incidental losses

Purchasing from our Site constitutes customer acceptance of any risk involved in wearing or using handmade accessories.

14. Indemnification

You agree to indemnify and hold harmless Handmaiden by Gwen J / GwenJ Bags, its owners, employees, and affiliates from any claims arising from:

• Site misuse
• Policy violations
• Unauthorized use of content

15. Privacy

Your privacy is important.

Please review our Privacy Policy for details on how we collect, store, and protect information.

16. Changes to Terms

We may update these Terms at any time.

Updates become effective once posted to this page.

Continued use of the Site indicates acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflicts of law principles.

18. Contact Information

For questions regarding these Terms, email us at:

gwenj@gwenjbags.com

Website: www.gwenjbags.com