Last Updated: October 31, 2025

Thank you for shopping with Handmaiden by GwenJ . Many of our items are handmade in small batches, while others are made-to-order. Because of the nature of our products, all sales are final.

By completing your purchase, you acknowledge and agree to the terms below:

No Returns

We do not accept returns on any products, including:

• Handbags
• Sandals
• Accessories
• Custom orders
• Sale or promotional items

Please review product details, sizing, and color preferences carefully before placing your order.

No Refunds

We do not offer refunds for:

• Buyer’s remorse
• Incorrect size or color selections
• Damage caused by customer use
• Normal wear and tear

Once an order is placed, it cannot be canceled or refunded.

Handcrafted Variation

Because our products are handmade:

• Slight differences in color, texture, and materials may occur
• Item appearance may vary slightly from photos shown

These variations are part of the authenticity and charm of handcrafted goods and are not considered defects.

Damaged or Defective Items

If your item arrives damaged due to shipping, please contact us within 3 days of delivery with:

• Order number
• Photos of the damage
• Packaging photos (if applicable)

We will review the claim and assist based on shipping carrier policies.

Custom Orders

All custom orders are final.

Please ensure your specifications, colors, and sizing are correct before approval.

Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information
• Tracking delivery
• Being available to receive the package

We cannot refund orders lost due to incorrect addresses.

Questions

We are happy to answer questions about products before you order.

For assistance, contact us at:

gwenj@gwenjbags.com

Thank you for supporting handcrafted art.

Your purchase helps keep creativity, craftsmanship, and small business alive.