Last Updated: October 31, 2025

Welcome to Handmaiden by GwenJ (“Company,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.gwenjbags.com (the “Site”), purchase products, or interact with us in any way.

By using this Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you visit or interact with our Site:

Personal Information

Provided voluntarily by you:

• Name
• Email address
• Billing and shipping addresses
• Phone number
• Payment details (processed securely through third-party payment partners)

Automatically Collected Information

We automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the Site
• Cookies (small data files stored on your device)

Payment Information

Payment details are processed securely through trusted third-party providers (e.g., Stripe, PayPal, Shopify Payments). We do not store or have access to full credit/debit card numbers.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Customize your shopping experience
• Improve website performance
• Send order confirmations, updates, and shipping notifications
• Communicate promotions, new products, or special offers (optional)
• Prevent fraudulent activity

3. Cookies & Tracking Technologies

Cookies help us:

• Improve the functionality of the Site
• Better understand customer preferences
• Provide personalized content

You may disable cookies at any time through your browser settings; however, this may affect functionality.

4. Sharing of Information

We do not sell or rent your personal information.

We may share data with:

• Payment processors (for secure transactions)
• Shipping carriers
• Website hosting providers
• Marketing/email service providers (if you subscribe voluntarily)
• Legal authorities (only if required by law)

5. Third-Party Services

Our Site may contain links to external websites. We are not responsible for:

• Their privacy practices
• Their content
• Their security policies

We encourage you to review third-party privacy policies individually.

6. Data Security

We use commercially reasonable security measures to protect your information, including:

• SSL encryption
• Secured databases
• Regular website maintenance

No method of transmission over the internet is 100% secure, but we work to safeguard your information to the best of our ability.

7. Children’s Privacy

Our Site is not targeted to individuals under 13. We do not knowingly collect information from children. If a parent or guardian believes a child has provided information, please contact us immediately.

8. Marketing & Email Preferences

With your consent, we may send promotional messages. You may unsubscribe at any time by clicking the link in the email or contacting us.

9. Access & Control of Your Information

You may request to:

• Update personal information
• Request deletion of your data
• Opt-out of communications

Contact details are provided below.

10. Retention of Data

We retain customer information:

• As long as your account is active
• As necessary to complete orders
• To comply with legal obligations

11. International Users

If you are accessing our Site from outside the United States, please be aware that your information may be transferred and processed within the United States.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes become effective immediately upon posting to this page. Your continued use of the Site signifies acceptance of the updated terms.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Handmaiden by GwenJ / GwenJ Bags

Email: gwenj@gwenjbags.com

Website: www.gwenjbags.com